Managing the Difficult Customer Webinar
Did you miss NAHI's "Managing the Difficult Customer" webinar? You can now download and view the entire presentation! The presentation is available in Windows Media Video (WMV) format. Presenter
Jo DeMars of DeMars & Associates, Ltd. Topic
Managing the Difficult Customer Managing the Difficult Customer is designed to equip experienced professionals with effective skills for handling the emotional, persistent, obstructive and vindictive customer. The program utilizes proven systems for diffusing anger and establishing a trustful relationship as a basis for cooperatively working toward resolving the customer's complaints, skills training for professionals and the general principles used in conciliation, mediation and arbitration systems.
CEU's
1.5 CEU's will be awarded to those who let us know they've viewed the presentation in its entirety. Please email info@nahi.org upon completion of viewing the presentation for your CEU's. | 
